Wednesday, June 02, 2010

#IEL2010 Introduction to Social Learning

Had an issue with the I'm late on the posts. Sorry for the disorganization. Wrote these in Word.

#IeL2010 Social Learning Bootcamp

Presenter: Mark Oehlert

Social Learning – a misnomer
- All learning is social

Everything we do is mediated by experiences outside of the classroom.

Looking for common value and common problems

Army’s Training command – when you speak, listen, ask question…assume blank slate.
- What are the ideal situations?
- Build backwards – then worry about the roadblocks as we encounter them.

There are legacy, funding, political issues. Think past them – ideal.

We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.
- Hype cycle – reduce travel costs, increase student throughput etc.
- Huge reaction against.
- Over a decade into eLearning – the hype still centers around “Next” button.

We are not maximizing the potential.

Same thing with social media.
- Web 2.0 – not meant as an iteration. Represented a break of how we have done business before. Lightweight programming. Fast interactions.
+ Interacting with data and people.
+ We haven’t begun to scratch the surface of the break.
- Too much emphasis on the hype. Not figuring out the potential of the tools.

Wealth of Networks – we are in the midst of a basic transformation.
- Social media and web 2.0 creating deep transformation
- Affect everything from the way we produce info, exchange culture
- In conflict with prior industrial age models. (see record companies v. napster)
- Deep infrastructure changes.

When we look at implementing these technologies – we are attacking hierarchies.
- Attack hierarchies of expertise!!!!

The idea of a community creating the label of an expert is a frightening prospect
- Was credentials.
- Take credential – go to Twitter. See what happens.
- Community asks – what have you done. Written, etc.
- Maybe THEN we will decide whether you are an expert. Based on the interaction with the community.

If looking at implementing this in organization – as change agent, you need to prepare the ground for what this will be like for them.

“The illiterate of the 21st century…will be those who cannot unlearn and relearn” – Alvin Toffler

DoD – shift from opponent- based mentality to a capability-based mentality. Doesn’t matter WHO has the capability.

We may need to get out of the “our role is to teach content” mentality
- Sinking ship
- Content never more easily findable

What we NEED to be teaching – skills to assess, decipher, think critically about the content we ARE finding.
- We need to be purveyor of capabilities and skills.

Learning / training thought of as discrete moments.
- Course, class, etc

We need to think of learning as a continuum / cycle
- Everyone teaches / everyone learns. Organizational change
- We can’t have separate “training” departments.
- “Training” forced to find stuff – then teach to people who know more than you do.

Social media can put you in a community that you are constantly learning.

We are moving from “I know “ to “We know”
- not Group-think

Social media – what is the ROI?
- How many can I access from my desk? If no – then you are costing the organization by not allowing access to the networks.

We have spent LOTS of time creating that network.
- You are only getting a “part” of me.
- We use that network for problem-solving.

Gets back to notions about “what is cheating’?
- Before: Working with someone else.
- Ridiculous. Is that really transferrable?

Big issues
- Trust
- Fear
- Control
- Cost, technology, privacy really smokescreen for the above 3

These are human problems and issues.

Control – do you have email? Phones? You are dead from a security standpoint.
Do you think Twitter, Facebook going to MAKE people lazy?
- Maybe they are already lazy
- Or maybe they are working.

Not doing work, now very visible.

Technology can reveal the active members of the community – even if they are not as outgoing.
- Allow them to share and contribute.

Fear – what if they say bad things? Wrong things?
- At least you know what is out there.
- Leading sector pushing boundaries of social media – Intelligence Community
+ CIA – IntellLeak – Wikis, twitter, etc.
- ASpace (analyst space) – super top-secret folks can now exchange information in more dynamic ways.
+ Thousands of analysts working together!
+ Concerned about information spills – information trickling down to the wrong level.
+ Because there were so many people using the tool, detected, collected and corrected in 90 seconds. How long would detection have taken if in email?
- Pandora’s box – she slams the lid. Thing left in the box is hope.

Social Media – not deploying prevents new capabilities

Get both grassroots and top-down support.
- Top-down, if see the folks at the top validating usage, more likely to use.
- Grassroots – they see the value.

PDFs – where knowledge goes to die….
- He could be blogging every week in more human language. More willing to read and take in.

Social Media space demands authentic voice.

Heart of the blog – let people comment on your stuff.
- Do you think they are not talking now?
- Now you KNOW and can potentially do something about it.

- You have a more accurate picture of what is going on in your organization.

Don’t be afraid of feedback.

What if they don’t …
- What if they collaborate and share? Find ways to do business?

Opportunity cost severely underestimated. What if we DON’T do it.

Confusion between value and activity.
- Icebox and ice makers didn’t make the leap to refrigerators
- Activity – delivering ice. Value – keep things cold. Customers move to refrigerators

Most popular elearning tool in the world – Google.
- Not LMS, authoring tool etc.
- Value – knowledge

People getting what they need to know…somewhere…..

Why aren’t you blending those services into what you are doing.

Trust – you hired them, why don’t you trust them?
- We give them guns and access to millions of dollars worth of equipment and secret information – why can’t we trust them with Twitter?
- We probably haven’t figured out how best to use them.
- We haven’t thought about how we incorporate these technologies into the curriculum

We need to think about deeper usage.


If use more “cooperative” model of how the class runs – easier.
- Allow students to use as leader.
- Will let you know whether you are on the mark. Better explanation.

If instruction is not sufficiently engaging – won’t pay attention whether you have Twitter or not.

(From here – we had a discussion from a couple older professors – what if they are distracted by their laptops! Like having their newspaper in the classroom! What if they aren’t paying attention!!!!)

For many professors – the twitter backchannel, allows for richer questioning and discussion.
- Hashtag for class. Put in projector.
- Students preparing links and sharing etc
- Professors make twitter part of the class participation grade.

PowerPoint – this thing built. Went to lowest common denominator of usage.
- No training
- Who gets trained on email?
- Who got trained on storytelling? Graphics? Etc

PDF – about control and locking up.

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