Tuesday, February 13, 2018

Types of Work

The authors of The Phoenix Project identified four types of work that appear in IT departments:

  • Business projects – the temporary activities that create something new with an eye towards creating a return on investment for the business.
  • Internal projects – the temporary activities that help improve the efficiency and effectiveness of internal business operations
  • Changes – work that needs to happen to accommodate a desired adjustment to an operational system (either a technology configuration or a business process). Often a result of projects.
  • Unplanned work – activities we didn’t see coming, but we have to do anyway. Often a result of projects, changes, and life.

I would argue that these types of work appear in all departments, not just IT.

These 4 types of work essentially define the whirlwind.

Too many projects.

Too much work in progress.

Maintaining broken systems and the unplanned work that results.

Saying “yes” to activities that, on the surface, don’t look like much.   “It will be quick.”

A death by a thousand cuts.


I think we are guilty of planning projects and activities in isolation.

Never accommodating ALL of the pieces of the whirlwind.

Never looking at what work is in progress right now, or lying around unfinished, or waiting for someone to have some bandwidth to finish the work.

I think we are also guilty of never pausing and asking whether the good idea is a good idea for US.

Never analyzing whether that good idea will move us towards our greater vision – or if it is just a distraction from the path.

Why are we not OK with letting that great idea go to someone else with the resources and bandwidth to execute?

Why the fear that good ideas will never appear again?

Or that we are “missing something” if we don’t do something with the idea.

We have so much inspiration, influences, and opportunity!

Where has chasing all of the things led you?

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