Thoughts on new technology, eLearning, change management, and software training.
Tuesday, June 06, 2017
Uncovering the Exceptions
Defined processes, documentation and a solid training program are all parts of a good foundation for doing process improvement and implementing the tools to support that improvement. However, before we start, we need to uncover what is REALLY happening in your environment. The most elegantly designed process isn’t a process if no one follows it.... Read More