Thursday, September 13, 2012

TDRp: High Level Efficiency Statement

This should be the easiest statement for us to implement.  Many of these numbers are already available in our LMS.  The big challenge will be capturing learning object types since we need to better differentiate between classroom instructor-led training, virtual instructor-led training and blended training.

The bigger version of this document (found in Appendix II of the full white paper) also includes Utilization, Reach and Development metrics.  Utilization (how popular the courses are) and Reach (the percentage of employees who used the resources) can also be at least estimated from our LMS.

The program management numbers can be estimated from our project management system - though these numbers are a bit rougher due to some project intake workflow issues my division is currently working through.
The TDRp also accounts for other types of learning interventions such as social media, performance support tools, and other types of "non-course" interventions.  The defined learning types in this example just looked like an easy kill since we already have these in our LMS.  Furthermore, we don't currently have tracking of the other types of interventions - at least, not without begging our web people to help us out. And that, honestly, would be a pretty large project.

I have suckered convinced one of my current project teams to allow me to use them as lab rats experiment with ways of differentiating the virtual sessions from the classroom sessions.  I have gotten some excellent feedback from them and hope this will help me get some reports separating classroom / virtual / blended.

The second, more pressing, challenge is with costs.

I would like to think that our costs are tracked in some sophisticated system that exports in an easy-to-read, easy-to-manipulate format.

I strongly suspect that our costs are found in various pieces of paper, napkins, spreadsheets and electronic detritus.

I'm not the money person in our department, so I am not privy to how they track these numbers.

The detailed version of the Efficiency statement separates this high-level information into various important programs.

I think once our organization actually defines what these important programs are, and what is in these programs, we might be able to create one of these statements.

That's not a data / computer issue. 

That is a people / decision-making issue.

Not sure what to do about that one.

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