Presentation: The Future of Learning
Presenter: John Ambrose
What works now, what comes next
The best way to predict the future is to create it – Peter Drucker
- This is why we are here
Participating in the process – key to what we do as learning professionals and technologiest
- Learning becomes a contact sport
- More participatory with our learners
2010 – Year of the user
- Taking user experience with systems and making them better
- Why do we have to deal with user unfriendly enterprise apps at work, but at home our tools are intuitive
- 2008-2010 – users have to be at center of experience (SaaS)
- Web 2.0 technologies weaving into our lives and into user expectations
- Just 26% of US orgs have expert discovery system
+ Easier to find someone outside org [very true]
- We have to bring users and social technologies together in a smart way
2011 – Year of the team
- Learning used to be a solitary experience
- Learning has to adapt to being more interactive/human/social to reflect the way we work (in groups/teams)
- inGenius – social layer. Over 225 companies have adopted.
- review and comment on content
- foster exchange of knowledge
- In highly regulated industry – look as extension of Books 24x7 and SkillPort
- Champion of social technology – encourage purchase [sales pitch]
- Cognizant – 65% under 30
- Have a knowledge platform. Can share knowledge among each other
- Twice rate of adoption of inGenius of most
2012 – Year of the stream
- Learning had to become a more active/dynamic environment vs. static repository of content
- Easy destination to get learning
- Push to other places
- Learning Content powering talent initiatives and applications
+ John Deere – look at requirements / competencies for job and see learning assets connecting to it
+ Cable and Wireless – development plans with relevant books/ plans / etc
- Lots of linkages between learning and career paths
- USAA – core value – customer service
+ Train employees (call centers) – stream bite size learning during lulls in calls (3-8 minutes)
Not as simple as these 3 targets.
- We all have very complex technical environments (Oracle, SAP, Teleos, etc)
- Total seamless integration – the holy grail
- We should be able to aid in that curation process as learning professionals.
What was missed
- iPad adoption – thought was stupid. But bought one 1st day anyway.
+ Completely missed how quickly it would be adopted
+ Companies using iPads as part of training programs
+ Some security issues with them.
+ Entirely new class of computing device. Very popular
+ Still only 20 million total units worldwide. Still small relatively
+ We will probably see convergence between tablets and laptops
+ Companies seeking to leverage tablets
- Take 8 core competency and linked videos to competencies. Access through iPad
SkillPort on iPad 2
- SkillPort working on issues to get around the “not supporting Flash” issue
- Full catalog available.
- Can do search
- Can admin
- Can go through videos (LDC) and launch [did not show actual course launch]
- [Will probably work best with Books 24x7 and LDC right now]
Was thinking about SkillPort on Smartphone a couple of years ago.
Simplicity does not precede complexity, but follows it – Alan Perlis
It SHOULD get simpler. It shouldn’t be so complex.
It’s not good enough to get information into people’s heads. We want to trigger their cognition at the right time and the right situation – Will Thalheimer
Thalheimer’s Learning Landscape Model
- Learning orgs have most influence in the learning and prompting activities
- On the job learning and performance – where we have the least impact but has GREATEST impact on bottom line.
Today – we are still in Learning 1.0 . We have content etc
Learning 2.0 – blend and curate assets incl. user-generated content and make more participatory
Curation of content – not about stacking content anymore. How do you blend it in new ways.
- Customize with proprietary
Trigger zone – 1.0. emails, skill briefs etc
2.0 Smarter search – solution is to get better about finding and sifting. Tag and use community. Let cream rise to top.
Performance zone – 1.0. High impact/limited influence. Technology has opportunity to revolutionize this.
2.0 – Sharepoint, some cool stuff around this. Can integrate SkillPort to Sharepoint
Results zone- today, usage. Maybe ROI
2.0 – smarter about learning analytics. More business prediction and performance/focus. Return on expectations (not just investments). Collaboration maps.
If we get good at sponsoring collaboration in enterprise from learning perspective, we will have new insight in how org works and performs.
Role of the LMS in all of this
- Focus has been administrative, managing transaction
- We are moving towards curation and linkages vs just admin
- SkillPort – being able to do basics but also support on demand and blended learning.
Don’t get bogged down by legacy complexity.
Look at stand-alone knowledge centers and SLAs
Gotta make the whole total experience as user-friendly as possible.
- Immersive, highly interactive
- Destination – interact and inter-play
At end of day
- people, content , community together
Skate to where the puck is going