Wednesday, February 24, 2010

Plans B - F



Despair.com

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I have a very large, politically-sensitive implementation project coming up.

This spring, I get a lesson in instructional design creativity and classroom management. No more auto-pilot.

I am taking recommendations. Any help is greatly appreciated. Thanks much!
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Plan A - 12 seat computer lab. 1 trainer. 1 analyst. 2 hour class + 2 hour work session. Classes Monday - Friday over 3-4 weeks in April. Hmmmm....no computer lab available. So much for the way I normally do things during an implementation. So much for the expectations of the client who WANT that format.
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Plan B - 1 trainer. 1 analyst via phone. Meander around to the various groups "training" in their environment.
- I get to make sure the system actually works on their PCs

- Have to build in trouble-shooting time

- Very high level of distraction

- Will be resource-intensive. I don't think I will be able to get around to everyone in the time allotted.

- Time consuming and somewhat stressful. Travel to and from departments, conversations, being pulled to different areas to answer questions and guide.

- Training will not be as consistent. Not sure if this is a good or a bad thing.

- Not sure I can get everyone at computers at the same time for the conversations that are needed. It would depend on each department's setup.

- Will probably need to do this in teams so that we can get to everyone.
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Plan C - 1 trainer. 1 analyst. Synchronous online training.
- Hands-on practically non-existent, unless I can come up with a really creative way to ensure some hands-on work during the session.

- High potential for distraction (if my multi-tasking behavior during most video teleconferences is any indication)

- With my current set-up, I can only see one student computer at a time.

- Have to build in trouble-shooting time. Always amazed at how challenging signing into a video teleconference seems to be for people.

- Not nearly as conducive to conversation / real-time troubleshooting.

- Limits on the number of seats for both the video teleconferencing site and the audio teleconference service. Cannot use VoIP since most end-users in my environment do not have headphones.
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Plan D - Asynchronous online tutorials
- We need the conversation.

- I don't have enough time to develop a full set of tutorials.

- No other resources available to help with tutorial development.

- The vendor does not offer anything that would help.

- Better as an after-training support tool
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Plan E - 1 trainer. 1 analyst. Virtual Desktop
- My friendly IT guru (thanks Jeff!) tells me that I would be able to set it up so I can see multiple computers at once. Like looking over shoulders without actually doing so.

- This would be a pilot. Not entirely certain HOW (or if) this would actually work in our environment.

- Need to build in trouble-shooting time

- Need to build the image and test.

- Still have the limits on the audio teleconference seats.

- Not certain whether I also need to add the synchronous training tool to this solution since I haven't actually seen this in action.

- I don't know if this would be ready in time for the project.
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Plan F - 1 trainer. 1 analyst. Portable Computer Lab.
- Would look like a computer lab

- Would allow for conversation.

- Would make the client happy since they expect a computer lab / classroom environment.

- Resource intensive - the network folks will need to be more involved than usual. From experience, the temporary labs tend to be a bit more unstable than the permanent installs.

- Real-estate intensive. Not sure we have real-estate to put a temporary lab in.

- Hardware intensive. Not sure we have the computers available.
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Bonus Plan - some combination of the above.
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Again - any and all help welcome / encouraged / needed.

2 comments:

Rob said...

we have tried something that might be plan H, although many of the things that made it right for us in our situation may not translate
1.we produce a short elearning piece on the look feel of the platform along with job aids
2. give people a task to practice ( can they do it in the system or will they need a test environment?)
3. come back to conference call to ask any questions for figuring out whatever it is they need to figure out.
Rob

Wendy said...

Thinking along those lines too. I am hoping things loosen up a bit so that I can develop the elearning pieces and job aids. Time is a bit of an issue. I suspect our solution is going to wind up with the team doing some walkabout on the campus.

Thanks for your feedback!