Dear new C-level person:
I have been asked to represent the members of trench 52A - the group that helps you do stuff.
We are happy that you got the position and, from the information we have received so far as it has trickled down through the 5-layer management chain, think you are headed in the right direction.
We would like to help you make your vision come to life.
We have been tasked to implement a new tool that some believe will help the department function better.
So that our solution more closely correlates with your vision, we have a few questions:
1) If you could design an ideal department (forgetting about all legacy resources such as existing tools, systems, personnel) - what would it look like?
2) How would you define success?
2a) What quantitative goals do you have for this department's performance?
2b) Any qualitative goals?
3) What considerations do you wish for us to keep in mind as we help you implement your vision?
Thank you for taking the time to answer these questions. We look forward to your response.