Created a simple 1 page questionaire for feedback.
Presented it to the IT folks.
Wendy - this is out of scope for the project. Let's focus on communicating the upgrade changes.
My initial reaction:
You don't understand!!!! This is the perfect opportunity to provide end-user support!!! I know it needs to be at the department level, but the institutional knowledge is missing!
This was all mental. And, thankfully, I was on teleconference so no one could see my body language.
Then I shut up and listened.
End-user training for this very complicated product rightfully belongs to the departments. They can provide the context that I just flat out can't since I am not a day-to-day user.
Actually, training this application is only 5% of my job - so it hasn't gotten the attention it probably deserves.
The end-user departments, as part of the project, will be working on documenting their current processes and required workflow modifications as part of the upgrade.
The User Acceptance Testing (which our team facilitates) will help close the knowledge gaps existing among the departments.
The IT team is open to creating a clearinghouse of the information that results from the upgrade. Which is really all we need. One place to point to where people can get information / help / job aids.
The PM just called me and asked whether I wanted to talk to the Enterprise Steering committee about training this morning.
I said no.
I'll sit in the meeting to observe and write down issues that come up. I am not going to open up a new can of worms if I don't need to.
Thanks guys for saving me from myself.