As I mentioned in my last post, I am revamping the new user training program for our big enterprise system.
I've been thinking about this for awhile.
It may be better to come at the problem with a clean slate.
I want 2 pieces of information from the stakeholders:
- What do they want the end-users to DO?
- What type of training support do they want/expect?
Sid (Remember her? She's my soft-skills counterpart.)helped me clarify the above questions.
So my next step is to ask those questions of the IT Enterprise folks and the Steering Committee folks.
Sid also recommended that I outline the options for the training support and list the pros and cons of each. I find myself a little torn by that recommendation. On the one hand, it will give the respondees some direction. But on the other, I'm afraid of shutting off other ideas.
Anything else you all think I should ask them?
Other ideas on how best to approach this?