Thursday, April 17, 2008

CA Case Study - Informal Learning

Presentation: Informal Learning in a Corporate Environment
Presenters: Ronald Ateshian, CA, Bill Bruckley, Q2 Learning

Came in part-way through
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Implemented a corporate wide LMS to consilodate disparate systems for employees, partners and customers
Implemented eBook platform
Standardized and integrated virtual classroom and virtual lab tools
Changed development and delivery methodologies to support extended learning capabilities
Presented corporate self service CA TV platform
Implemented CA learning collaboration suite

Q2 Learning's xPert ecommunication, ecampus (this seems to be the wrap-around for all of this technology)

The important piece is took blended learning strategies and tied all together.

CA Learning collaboration
- SCORM conformant (integrated with LMS) - remember, standardizing what delivered
+ collaborative tools integrated with LMS
- Highly configurable
- Discussion threads (moderated)
- Blogs
- Wikis
- RSS feeds (from the blogs. Also aggregate as well as broadcast)
- Resource library
- Subscription options (can get messages whenever response in room)
- Chat and virtual classroom (not turned on yet)
- Tagging with full text search capability
- Training centers
- Wrapped and transitional learning
- Enables push and the pull (people should be able to get what need on demand)

(need to think about this in my context with Skillport - what systems / supports will need to be put in place with the tools we have at our disposal)

(Whole point is to put together the tools and resources to make learning accessible and available).

Each group has their own site for their team.
The administrators put together templates so folks can import items to pre-formed buckets. Allow folks to control content in pre-defined forms.

(at this point -our sound is taken over by another session)

Can setup learning paths. Coach learner on fly. Can structure the learning if need to.

Want to make sure providing knowledge at learner fingertips. Partner with other organizations to make sure able to address needs of learners.
- actively gathering information and widgets giving you things that might interest you (work groups, new courses, etc).
- Hoping to do this moving forward.

Best practice tips
- ADDIE Model and identify business and learner needs up front.
- Ensure the technologies support those needs
- Involve stakeholders (mgmt, IT dept, sample of learners) from beginning
- Make use of RFPs and Test-Case scenarios to evaluate proposed solutions to establish buy-in before selection
- Use seasoned project managers on your side and vendor-side while identifying involving competent staff on your team for implementation.
- Evaluate effectiveness of solution during and after roll-out
- Keep asking questions, push vendors
- Templates based on business requirements
- Over-communicate real-time status and roll-out plans to all stakeholders

Remember - gotta go through stages.
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Bill Bruckley

Platform needs to map to real human interaction.
- Also hate having people I don't know becoming my "friend"
- Reverse-engineer the human friend developement process

Levels
- Acquaintences - pleasantry
- Colleague - professional development
- Collaborators - action
- Friendship - intimacy

Conversations THE core business process for building professional relationships.
- Sustained conversations for action.

This is how we learn, share knowledge in the important aspects of the job.

Affordance - the features that call you to do certain things.
- what are the affordances that are needed for sustained conversations for action

Where did the platform start life? DNA? Native features vs. later addons.
- Discussion forums / Conferencing (then networking and content)
- Content Management Systems (LMSs then build in networking and collaboration)
- Networking (Facebook - may eventually build in content and discussion)

Some key differences between building a community v. social networks
- community = small town (folks know each other, norms and practices, real names, report all new)
- social network = big city (more anonymous, avatars, report abuse)

Most social networks not built for sustained conversations. RSS important in social network to aggregate.

Look for features that will support the types of conversations we wish to have.

Also need to have the tools that allow you to access info from multiple angles (e-mail still important in the social world).

For conversation
- want forums, blogs, wikis, IM, chat, webmeeting, email
- Simple organization forum -> item -> response
- Discussion read as transcript. Can post and find later
- Linear and branchig discussions
- Attach files and pictures to post
- Track and read the new material
- Participate via email, read via RSS
- Facilitation features (view, edit, move, attribute)
- Reports on utilization by forum and person

For content
- Attach files to posts (wiki and resource library)
- Resource library
- Full text search - single POINT of search
Not used as often
- Tagging
- Rating
- Version control
- Check in/out

Community
- Profiles and photos
- Online status
- Directory
- Personal Home page and endorsements next level
- Share photos.videos and reputation management, 3rd level
+ Value of files post
+ Value of individual post by person

Corporate
- Enterprise architechture
- Role-based management - access what you need to see easily, not access what don't need.
+ Map the way you socially want to construct the site - temp and permanent teams.
+ Also includes moderator / control capabilities
- Multiple sites
- Interoperability

You want to be able to support sustained conversation for action around shared content.

Think deeply about platform you are going to use to facilitate this. Not about cost. Think more ROI. Esp. because the conversations don't move if you have to change .

1 comment:

Son of Fire said...

I am Ron Ateshian - the presenter from CA at the eLearning Guild. If you want to discuss more our integrated solutions, feel free to contact me at Ronald.Ateshian@ca.com.