When training an unfamiliar application for the first time - a major technical problem will occur.
Ah yes....first time in the classroom since November(ish) and Wendy's 1st Law of Application Training comes into effect.
This time - 3/4 of the mice in the classroom didn't work. Worked fine outside the application on these computers. Not in the application I was training.
Oh yeah - and it was a full classroom too.
So what did Wendy do?
"Hey - let's figure out keystroke commands TOGETHER!!!!"
Oddly - I think it worked. And allowing more time for the students to play with their own stuff rather than covering some of the syllabus helped a lot. The 2 ladies who were nervous about computers got the simple steps they needed within their own forms and some individual attention. The others got to ask some questions and seemed pretty excited that they got to learn something their colleagues didn't know.
Lesson learned: keep an eye on the objective. How you get there is up for negotiation.
I knew those Improv classes I took in High School would do me good some day....