Monday, February 05, 2007

Experimenting with Letting Go

As I've mentioned before - I've been fighting with my inner control freak to allow the learners to tell me HOW they want to learn this new application. A tough task - but I'm finally starting to see dividends....

The trainers are receiving input from 3 groups:
- The Physicians Advisory Group: a cross-specialty group of 14 attending physicians selected for their willingness to champion the new upgrade and for their baseline computer skills. This group will serve as a physician resource during the upgrade and determine expectations and processes on an organizational level.

- The Pilot Clinicians Group: A fluctuating group of 5 - 20 general internal medicine doctors who have been using the electronic medical record the longest.

- The SuperUsers Group: A staff group who is tasked with first-level support during the upgrade and who provide input on staff-level workflows.

We've been pleasantly surprised at the level of engagement from each of these groups. The training team has stumbled upon a process for encouraging input from the learners:

- Gather the initial training requirements and restrictions. For the baseline: we were tasked to deliver all of the training required in less than 90 minutes.

- Develop the training the client asks for. They will never BELIEVE that it will take more than 90 minutes to learn something if you don't SHOW them. That little demonstration did more than any of my harping and griping.

- Pilot that training. The first time around, we piloted the training for 2 of the groups - the Pilot Clinicians and the SuperUsers (a truncated version).

- Ask for comments and recommendations for improving the training, making sure you communicate the restrictions and requirements as presented to you. This piece was the most eye-opening. The students start to take ownership of both learning and of the project. We got some excellent recommendations for solving our time problem and a lot more help than expected.

The docs and the staff are starting to spread the word about the new upgrade themselves without much prodding from the training group or IT. And the stuff I posted on our Moodle installation is looking to be useful after all.....

We still don't have fully working software, a set go-live date or final workflows - but we at least have an idea of what we can try next.

And, if all goes well, we'll have more time to develop materials and test more trainings. Change management can't be rushed.....

BTW: Tom Haskins has a GREAT post on giving control to the learners.

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