Thursday, February 15, 2007

5 EHR Training Tips

This article outlines some good strategies used to train users on electronic medical records.

In an ideal world - I would do the following:

1) Standardize first. Makes training a multi-specialty practice much easier.

2) Pick the right target . Look at your processes to determine who should get the bulk of the training time.

“When you look at the office practice, most documentation for the patient visit is collected on forms by the nurse,” says (Phyllis Schuck, CIO Pinehurst Surgical Clinic). “Then the physician walks in, reviews tests, interacts with patient, makes a decision, walks out, reads all documentation and summarizes in a note. Nearly 75 percent of the clinical documentation is created by someone other than physicians. That told me my target was primary support staff.”

3) Hire outside help. Of course, it helps to have finished software to train and outside help who know the product....

4) Use technology. The example cited used online tutorials as a prerequisite activity before the classroom training. (Interestingly, they did not cite the percentage of students who actually completed this training.) This is the approach that our vendor plans to use on their other clients. Long after our upgrade.......

Children's Hospital, for their ongoing IT training, developed their computer tutorials with an eye towards giving their end-users a safe, guided space to practice. I really like this idea.....

5) Don't overfocus. Just because the bulk of the work is done by a certain group of staff doesn't mean that others don't need to know the information.

It's useful to be reminded of the things you SHOULD be doing....

1 comment:

Karyn Romeis said...

It's kind of like triage for training... very apt, considering your field.