Friday, January 05, 2007

A Political Monster Gets Real

I never thought I would see the day....

We have a few providers who are part of our Electronic Medical Records team. One of them is taking a very active role in this upgrade. On a project level, this is a very good thing. (The IT wonks among us (myself included) have some days where we wonder....) Physician involvement is critical for successful implementations of this type of product.

The provider who is serving as our MD representative is a consummate politician. Well-spoken, diplomatic, and occasionally head-scratching. Like most politicians - he is very good at talking his way through and around almost anything. Most days, I watch in amazement as he works his way through the political quagmire that is physician relations.

Relations between the vendor (them) and the client (us) have become incredibly tense as both parties realize that the benchmarks and targets are too tight for the information (remember, this major upgrade is still in BETA) and resources available.

A key indicator that we may need to perform some serious re-evaluation of this project...the political monster (our provider) saying to the vendor representatives "You really don't know what you are doing, do you?"

I think we're starting to rub off on him....

To be fair to the vendor...they really don't know what they are doing. They can't. Parts of the application are still being programmed and it has never been rolled out to a live environment. With the upgrade still in production, it's next to impossible to write useful documentation or training.

They have not rolled it out to another site (despite the marketing materials to the contrary) and are just now starting to train the upgrade within their own organization.

Meanwhile - I will continue praying that we get the upgrade in our test servers and there is something wrong enough with it to stop the go live, but not so wrong that we can't continue testing and developing training materials (since none currently exist).

I'll be curious to see if someone finally stops this train.....

2 comments:

Karyn Romeis said...

Ah - the chicken and egg situation of having to design learning resources around a system that doesn't exist yet! I was in a similar situation recently. The train got stalled and has been idling in a siding somewhere ever since. Sadly, this seems to be the story of my (professional) life...

Wendy said...

It's always comforting to know that others experience the same stuff.....