Friday, December 15, 2006

Further adventures in Customer Service

In a previous post, Adventures in Customer Service, I have complained about software vendors who place critical bug fixes in new versions. Upgrading is a major project that requires significant resources that we don't have. We are going to be doing a MAJOR upgrade starting January 9th and the resources are in the middle of planning and preparing for that project.

OK - it's one thing to break something that makes it easier to work. We can work around that. It's a whole 'nother thing when you break something that, by breaking it, puts your client at legal risk.

A note to the vendor: WHY CAN'T YOU PUT THIS IN A BUG FIX RATHER THAN MAKING US GO THROUGH THE UPGRADE CYCLE!!!!!!

Our organization has not made a decision on what to do yet. Current thinking - hope that nothing happens between now and March, when we go live on the new major upgrade.

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